Shipping policy

We aim to dispatch all orders within 1 to 2 business days of the order being placed.


All orders are shipped with Australia Post, to track your orders via Australia Post click here.

You can expect your order to arrive within:

City Delivery Speed
Sydney 1-2 days
Melbourne, Brisbane, Adelaide 2-3 days
Rest of NSW, ACT
2-5 days
Rest of VIC, QLD, SA 2-7 days
TAS, NT, WA 3-10 days

 

Express Shipping is available and can be expected to arrive within 1-3 days.

Please note that delivery will only be attempted once. If this is not successful, you will receive a notification of when and where the parcel will be available for collection.

To ensure successful delivery, we recommend provide a delivery address where someone will be present during business hours to reduce the chance of your parcel being lost or stolen.

We cannot be held responsible for items that are left unattended by Australia. If an item is showing as delivered by Australia Post, please take up further enquiries as to the location of your goods with them.

Any costs associated with customers entering addresses incorrectly or goods that are undeliverable being returned to us will be recharged to the customer and deducted from any refund or as a surcharge if the goods must be shipped again.

At this stage Marmadukes products can only be shipped to addresses in Australia.

If you wish to contact Customer Service you can do so via our Contact page.