Privacy policy

Winslow Health Foods Privacy & Security Policy

This website is owned and operated by Winslow Health Foods Pty Limited (ABN 23 657 020 418) through its wholly owned entity Marmadukes Pty Ltd (ABN 90 642 262 940) and here referred to as Winslow Health Foods.

Winslow Health Foods Pty Ltd (Winslow Health Foods) its subsidiaries and its related bodies recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.


Our policy for dealing with your personal information is explained below (Privacy Policy). By using our products and services, you agree to our Privacy Policy and consent to the collection, use and disclosure of your personal information as set out in our Privacy Policy.


Our Privacy Policy was last updated in October 2022 and includes disclosure of the matters set out in the Australian Privacy Principles.


The personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.


The personal information we collect from you is what is reasonably necessary for our business to operate. We may collect the following types of personal information from you:


  • name;
  • residential or business address;
  • email address;
  • post code;
  • gender;
  • age and date of birth;
  • signature;
  • telephone number;

In addition to the information set out above, we may also collect other information from you. The types of information we collect will depend on your interactions with us. This information may not necessarily be personal information because it does not identify you personally however, this information is normally retained with your personal information and may include:


  • your shopping preferences and a list of products and services you have purchased from Winslow Health Foods. This may include your shopping history, product types, occasion date, or other attributes of products we have provided to you or may provide to you in the future;
  • account preferences, activity details and interactions (including statistics on page views and clicks), transaction details (such as payment methods);
  • your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, etc);
  • information you provide to us via our customer service centre, website, or directly to our team members in relation to our products and services;
  • device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to interact with us through our online stores ( and This information may include session cookies, your device IMEI number, IP address or MAC address; and
  • information collected via our secure payment processing systems.



Purpose of collection of your personal information

We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition, we collect your personal information so that we can carry out the following actions (each a Purpose):


  • to provide you with products and services that you have requested from us;
  • to communicate with you, including about products and services, competition results, special offers, and events which might interest you.
  • to tailor how we provide and market our products and services to you, based on your purchase history and personal information you have provided us;
  • to answer your questions and provide you with information or advice;
  • to interact with you via social media and digital marketing;
  • to create orders, transaction records, accounts, tax invoices or receipts;
  • to provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers;
  • to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development,
  • to carry out quality control and research (including via customer satisfaction surveys), analysis and tracking to improve the way Winslow Health Foods and its related bodies corporate and service providers provide products and services to you;
  • to consider and respond to complaints made by you;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
  • We may also collect data about you on an aggregate and anonymous basis in order to help us improve the functionality of our website and tailor the way we communicate with you.


If we are unable to collect your personal information

If we are unable to collect your personal information, some or all the following may occur:


  • we may be unable to provide products or services to you, to the requested standard or at all;
  • we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
  • we may be unable to tailor the content of our marketing communications to suit your preferences;
  • your experience when interacting with us may be delayed or not as efficient as you may expect; or


Pseudonyms and anonymity

While you have the discretion to use a pseudonym or remain anonymous when dealing with us, the use of pseudonyms may prevent us from being able to provide you with products and services or for other purposes described in this Privacy Policy.


Cookies, analytics and re-marketing

Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited. We may collect this information in relation to your website account, as well as on an anonymous basis. You can switch off cookies by adjusting the settings on your web browser.


In addition, we use third parties including Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to our sites via advertising cookies and identifiers, which are used display ads on other sites that are relevant to you, based on your previous visits to this site.


Unsolicited information

We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.


How we collect your personal information

Collection of your personal information can occur in the following ways:


  • when you register with us by creating an account, or subscribe to our marketing programs;
  • when you access and use our websites or interact with us via social media or digital media;
  • when you provide information to our team members;
  • when you make a purchase, submit orders, registrations, requests or applications for our products or services;
  • when you communicate with us directly (by email, telephone, direct mail or any other means);
  • when you post a review or leave a rating on our sites or complete our surveys;
  • if you attend a Winslow Health Foods function or event;

We may also collect personal information about you from some of the following third parties:


  • third party service providers who provide services or functions on our behalf, such as IT service providers, delivery service providers and fulfilment managers, mailing houses and marketing agencies;
  • third party sources and platforms, such as public sources, social networking sites, information service providers and third party analytics providers to whom you have provided your personal information;
  • our related companies and brands, including Marmadukes and Dukes Shake Club;


How we store your personal information

We may store your personal information in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy this information is normally retained in our files and a copy is made to our electronic files.



We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Some of the steps we take to protect your information include:


  • utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software;
  • external and internal premises security.


Disclosure of your personal information

Your personal information may be disclosed in connection with any Purpose to any of the following:


  • our employees, contractors or service providers who provide services or functions on our behalf. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
  • our related companies and brands, including Marmadukes and Dukes Shake Club;
  • our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
  • any of our related Australian and New Zealand entities;
  • if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia or New Zealand in connection with law enforcement activities; and for any other purpose permitted by law.

Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.




How you can access your information

You may access your personal information held by Winslow Health Foods by making a request to us.






The Privacy Officer

Winslow Health Foods Pty Ltd

Level 14, 275 Alfred Street

North Sydney NSW 2060


Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we may charge a fee to cover the reasonable costs incurred by us in providing you with the information (the fee does not apply to the making of the request).


If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal information.


Correction of your personal information

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.


We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.


Complaints and questions

If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.


Our team members will acknowledge receipt of your complaint promptly and will normally respond to your request within 5 business days. If your complaint or query is complicated or requires further investigation our response may take additional time to finalise.


We will respond to you by your preferred contact method if you have indicated one.



Overseas disclosure of personal information

We may disclose your personal information to third parties and service providers located overseas in connection with a Purpose. These include:


  • our services providers that are located overseas or hold and store data overseas.



We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.



Contacting us

If you would like to contact us in relation to this Privacy Policy or your personal information, please contact us at:






The Privacy Officer

Winslow Health Foods Pty Ltd

Level 14, 275 Alfred Street

North Sydney NSW 2060



Amendments to this policy

We may update our Privacy Policy from time to time.


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All rights reserved. Not to be reproduced without consent.